BETH LOUISE BURGESS

10813 Bellehaven Blvd                                                                                                    Home:  301-704-2986

Damascus, MD 20872                                                                                                     blouiseburgess@aol.com

PROFESSIONAL EXPERIENCE

Registrar Associate: Office of Admissions and Records                                                           2004-9/2007

Montgomery College, Rockville, Maryland                    

·        Engage in the admission and registration of students, both domestic and international, while ensuring the accuracy of data maintained on the student information system.

·        Facilitate and expedite the matriculation of transfer credit, ID cards distribution, involuntary withdraws, grade changes, enrollment verification and all imaging and digitized storage of student records.

·        Represent the Office of Admissions and Records unit in campus and college wide meetings for designated areas of coordination and/or on behalf of the campus registrar.

·        College wide POC for MTAP:   Maintain and process Maryland Transfer Advantage Program (MTAP) applications, working directly with the University of Maryland, College Park POC for this program.  Generate and evaluate transcripts and mail spreadsheet, applications and packet for those who qualify.

·        Interpret college policies and procedures for students, faculty and staff while processing transcript requests, changes in academic records, inputting test scores, SAT, ACT, TOEFL scores and various levels of competency and placement into the student information system.

·        Maintain currency in technological updates to the student information system and computer applications—staying abreast of changes to BANNER, the internet, word processing, email and related functions.  Apply relevant new technology to the performance of duties. 

·        Preparation of Academic Appeals to present before a panel of Faculty—background investigations, running academic history and transcripts and contact students for missing documentation. 

·        Individual responsibility of processing all documentation and maintaining records for au pair students and Business and Industry contracts while keeping in step with evolving federal, state and local regulations in conjunction with these agreements.

·        Process admissions applications, registration and any other necessary forms using established college criteria.

·        Night-Shift Supervisor and designated trainer for probationary employees, temps and work study students.

·        Customer service and academic advising support—inform students, general public and the college community of course offerings, admission and registration procedures, academic regulations concerning appeals and deadlines while maintaining a working familiarity with academic regulations and serve as a resource for faculty and staff in their interpretation and application.

PT Faculty:   MC-MCPS Partnership                                                                                                                 2004

·        Maintenance of student and instructor databases

·        Coordination of mailings, scheduling and distribution services

·        Production, distribution, analysis and evaluation of student, instructor and parent questionnaires/ surveys concerning program strength and success efforts

·    Proficient use of Banner and Microsoft Office applications and tools such as mail merge

Administrative Assistant:  Humanities/Social Science/Education Division                                      2002 – 2004

Montgomery College, Germantown, Maryland

·        Expedite faculty requests in a department with well over 100 associate and adjunct members

·        Process reports for the Dean (BANNER)

·        Assist in the management and supervision of student assistants

·        Type faculty syllabi, handouts, tests, and quizzes

·        Refer students to appropriate departments

·        Perform basic clerical duties

·        Design and produce posters for tutoring program

·        Act as liaison between faculty, students, and staff

·    Proficiency in Banner, Access and database maintenance

·        Webmaster- Humanities/Social Sciences/Education division

Graduate Research Fellowship: Center for History and New Media                                                    2001 - 2002

George Mason University, Fairfax, Virginia

·        Graduate Research Fellow:  Project History Matters

·        Proficiency and training in FrontPage, Dreamweaver and Photoshop website construction/conversion to html and document digitization

·        Internet, professional journal and other scholarly research, publishing and writing experience

·        Database Maintenance and website maintenance, edited Posted Documents

·        Screened historical internet sites and rated value/integrity as a resource for the History Matters project

Assistant Aquatic Supervisor/Lessons and Pool Supervisor: RMSC                                                  2000-2003

Rockville, Maryland

·        Assisted in city-wide CLASS patron/student database conversion—Aquatics division and internet construction/maintenance for “Rock N Enroll”

·        Coordination and management experience with staff and facilities

·        Experience publishing catalogs, course schedules and reports pertaining to offered programs and associated enrollment

·        Experience entering data for various aquatic programs, scheduling, and imputing course listings into CLASS database system

·        Preparation of a number of scripts for commercials produced and aired on the City of Rockville’s cable station

·        Customer service and advising support to a diverse population of pool patrons, swim-to-learn students and swim team members

·        Maintain/order supplies, support/supervise staff, process applications, interview applicants

·        Coach/supervise swimming lessons/teams, perform lifeguard and/or pool operator duties

TEACHING EXPERIENCE

Tutor: ESL, Reading & Writing                                                                                                         2003 - 2004

Montgomery College, Germantown, MD

·        Assist students in the development of reading and writing skills for the following curriculums: English, Reading, English as a second language, History, Sociology, Psychology, and Physical Sciences

1:1 Behavior Therapist/ Instructor (Autism program)                                                                                  2000

LOVAAS, INC., Walkersville, MD

·        Facilitated the development of autistic child’s reasoning skills

·        Assisted and coached child in fine and gross motor skills and the development of language skills

Water Safety/Swim Instructor:                                                                                                       1998 - present

City of Rockville, Montgomery County, and Community Pools Service: Rockville, MD  

·        Coach children in the development of water safety skills

·        Instruct swim classes for children and adults of all levels, including special needs clients

·        Adapted and instructed a program for autistic children learning to swim

Internship 8th Grade History                                                                                                                       1999

Redland Middle School: Rockville, MD

·        Tutored youth in study skills and thought processing

·        Worked closely with learning-challenged students

·        Assisted in evaluating students' performance and grasp of subject matter

·        Observed practices of vice principal duties and procedures

Mentor                                                                                                                                               1996-1999

Campus Life of Montgomery County, MD

·        Assisted teens in formation of goals and values

SUMMARY OF QUALIFICATIONS

Eighteen years of establishing a strong work ethic that dictates and defines the principles by which to both live and work.  Multiple self-started businesses—ultimately quite successful, instilled the value of hard work and reward of full effort.  Experience in multiple realms of academia, office and other staff management, program design, outreach, recruitment, promotion and broadcast advertising are just a few accomplishments to highlight in terms of qualification.  The variety of such experience is continuously sought and embraced in an effort to enhance personal and institutional advancement.

SELECTED ACCOMPLISHMENTS

·        Writing several commercial scripts for recreational programs aired on the City of Rockville’s cable station

·        Performing graduate level research for George Mason University’s Center for History and New Media

·        Tutoring English as a second language, reading and writing at the community college level

·        Extensive work with autistic children both in the classroom and one-on-one using the Lovaas training program.

·        Creation of an adaptive and therapeutic swimming program for disabled children and adults

·        Starting and building a successful cleaning service

EDUCATION

Graduate Studies in History & Human Resource Management

George Mason University

University of Maryland, University College

Bachelor of Arts in History

Minor Concentration: Psychology

Hood College- May 2000

Associate of Arts in General Studies:

History and Political Science

Montgomery College-January 1998

Licensed Water Safety Instructor, Professional First Responder,

 Professional CPR/First Aid/AED, and Lifesaving/Water Rescue

American Red Cross-1997 to 2004

American Heart Association- to present

Licensed Pool Operator for Baltimore, Frederick and Montgomery County, MD

Department of Health and Human Services-1999 to 2003

PERSONAL

Computer Literacy: MS Windows 2003 Professional

Adobe Reader, Writer and Photoshop

Dreamweaver, Corel Draw, Flash

Student/Course/Patron Database Systems: BANNER, CLASS

Memberships: CCFA, CBF, ASPCA, Women Business Owners of Montgomery County

Humane Society of Frederick County, Phi Theta Kappa Honor Society

Honors: Recognition for outstanding service in 2nd Annual Asian Academic Awards:

Committee member, director of program entertainment and designated student recruiter- 2004

Recognition for outstanding service in preparation of Phi Theta Kappa  Honor Society award program 2003, 2004

Recipient: Graduate Teaching Assistantship- George Mason University

Recipient: Graduate Research Fellowship Award- George Mason University

Recipient: Beneficial Hodson Award for Academic Excellence- Hood College

Honor: Board of Trustees Scholar- Hood College,

Recipient: Women Business Owners of Montgomery County Honored Scholar,

 Phi Theta Kappa, Deans List 1996-2003,

Vice President-Student Senate of Montgomery College, Germantown Campus 1996-1998

Recipient: Montgomery College Foundations (4) Scholarships,

Language Skills:  Extensive and on-going intensive training in the Spanish language,

with the objective of better serving a greater diversified population.

Eager to travel and willing to relocate.