Handling Problem Volunteers

by Steve McCurley and Sue Vineyard (published by Heritage Arts Publishing, 1998).

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Summary:

This reference guide on how to handle “problem” volunteers uses brief case studies to address possible volunteer challenges ranging from the not very serious (“The Somewhat Annoying Volunteer”) to the very serious (“The Dangerously Dysfunctional Volunteer”).  It also addressed topics such as: detecting impending problems, why volunteers fail to perform, and not becoming part of the problem yourself.  It provides useful tools such as sample volunteer policies.

Why  does FASTEN recommend this resource?

This book is useful for any organization that relies on volunteers to accomplish its mission. While most organizations rarely encounter serious problems with volunteers, awkward situation do arise. These can create much stress for already busy program directors. This book is rich with practical advice about how to gracefully manage both minor and major problems or challenges that can arise with volunteers.