Course 404 - Case Management

Course 404 - Case Management (3 credits) 

The course is designed as an introductory course for non-professionally trained staff doing case management in faith-based homeless shelters. Emphasis is placed on the need for practical knowledge and application. Content underlines universal standards of case management methodology.

Professor: Cassie Sorenson

Learning Objectives for this Course

Week One

Orientation to Case Management

• Working knowledge of the language of case management
• Link the role of case management with the needs of homeless clients
• Initial contact and observation of one or more case managers
• Understand the relationship of the theology of the Trinity to the healing process

Week Two

Case Management: Concepts and Skills

• Understand a broad range of case management responsibilities
• Analyze job descriptions for accepted core functions expected from case managers
• Learn about necessary ethical behaviors and issues of confidentiality
• Understand relationship of negative client response to inadequate staff training in cultural competency
• Relate responsibilities of advocacy, ethics, respect, and cultural sensitivity to core responsibilities

Week Three

Case Management:  Interviewing

• Understand basic theories of motivation
• Develop proficiency in asking open ended, client centered questions that elicit client motivation for change

Week Four

Week Five

Case Management: Responding to Clients with Mental Illness

• Awareness of opportunities available for clients with mental illness

Week Six

Case Management:  Special Needs

• Compare the strategies for case management for various special needs
• Awareness of basics regarding mental health issues for the homeless
• Understand the effect of the culture of poverty on case management practice

Week Seven

Case Management: Developing a Case Plan

• Understand the value and use of the case plan
• Apply knowledge for a written plan
• See the benefit of team participation
• Understand the dynamics of team participation
• Know procedures for termination and transition of clients

Week Eight

Case Management:  Using Support Services

• Understand the opportunities and responsibilities of cooperating within the community of service providers
• Recognize practices that ensure client success in accessing available resources
• Realize own limitations and see value of networking
• Become thoroughly familiar with emergency services in the community and when and how to make use of them

Week Nine

Case Management:  Legal Responsibilities

• Overview knowledge of laws affecting clients within own state
• Recognize legal responsibilities in case management

Course Materials & Tuition 

Case Management: An Introduction to Concepts and Skills	$37.00
Digital Media Fee	$50.00
Tuition	$450.00
Total Cost of Course	$537.00

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